Superj3 Privacy Policy — How We Protect the Personal Information of Malaysian Users
This page explains how superj3 collects, uses, stores, and protects the personal data of our users in Malaysia. Your privacy is our priority, and we are committed to handling all your information in accordance with best data protection practices.
Effective Date: 1 January 2026 | Language: Bahasa Melayu
1. What Information Do We Collect from You?
When you register for or use the superj3 platform, we may collect various types of information depending on how you interact with it. Below are the main categories of information collected:
Account Information
This includes your full name, mobile number, email address, date of birth, and encrypted password. This information is required to create and verify your account on superj3.
Device & Browser Information
We automatically collect technical data when you access the platform, including device type, operating system, browser version, IP address, and language settings. This information is used to ensure the platform runs smoothly on your device.
Local Payment Information
To process deposits and withdrawals in Ringgit Malaysia (RM), we collect information related to your chosen payment method, including masked bank account numbers or digital wallet names. We do not store full card numbers or complete sensitive payment details on our servers.
Platform Usage & Activity Data
This covers your betting history, games played, active session duration, navigation clicks, and interactions with promotional content. This data helps us understand how users engage with the platform and continuously improve the user experience.
2. Why Do We Collect This Information?
Account information is used to verify user identity, process registrations, and ensure secure login. It also helps us prevent duplicate accounts and fraudulent activity.
Payment data is used solely to process deposits and withdrawals in MYR securely. We ensure all transactions are accurately recorded for compliance purposes.
Usage data helps the superj3 technical team identify performance issues, optimise the mobile interface, and introduce new features relevant to users in Malaysia.
Contact information is used to send important account-related notifications, customer support responses, and relevant promotional updates — with the user's consent.
3. Cookies & Tracking Technologies We Use
Superj3 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Temporary cookies that expire when you close your browser. Used to maintain login information during an active session.
- Persistent Cookies: Stored for a set period to remember your language preferences and account settings.
- Analytics Cookies: Helps us understand platform usage patterns in aggregate, anonymised form for improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the superj3 platform, including the auto-login feature.
4. Data Storage & Security
All personal data collected by superj3 is stored on servers protected with 256-bit SSL encryption. Access to user data is strictly limited to staff who require it to carry out their job responsibilities.
We implement rigorous technical and organisational security procedures, including continuous system monitoring, regular vulnerability assessments, and established incident response protocols. User passwords are stored in hashed format and cannot be accessed in plain text by any party.
Data retention periods depend on the purpose of collection and legal requirements. Active account data is retained for as long as the account remains active. Data that is no longer required will be deleted or anonymised in accordance with our internal procedures.
5. Sharing Information with Third Parties
Superj3 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your explicit consent. However, there are limited circumstances in which information may be shared:
- Payment Service Providers: To process deposit and withdrawal transactions in MYR, the necessary information is shared with verified payment gateways.
- Legal Requirements: We may be required to disclose information when mandated by Malaysian law or a valid court order.
- Fraud Prevention: Information may be shared with relevant authorities in connection with investigations into suspected fraudulent activity or money laundering.
All third parties we work with are required to adhere to data security standards equivalent to those we ourselves maintain.
6. Your Rights as a User & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email, and we will respond within 14 business days.
Right to Rectification
If you find that your personal information stored on the superj3 platform is inaccurate or incomplete, you have the right to request a correction. You can update basic details such as your phone number and email address directly through your account settings.
Right to Erasure
You may request account closure and deletion of your personal data under certain circumstances. Please note that some data may need to be retained for a specified period to fulfil applicable legal or regulatory requirements.
Changes to This Policy
Superj3 reserves the right to update this privacy policy at any time. Users will be notified of any significant changes via platform notifications. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
For any enquiries or requests relating to your privacy and data protection, please reach out to the superj3 team at: [email protected]
You may also refer to FAQ page us for answers to the most frequently asked questions about privacy and account security.
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Your Data Is Protected — Start Your superj3 Experience with Confidence
Your privacy and information security are the foundation of the trust we build with our Malaysian users. Register an account today, or log in if you're already a member. For further enquiries, visit our FAQ page us.